Having trouble understanding this and getting it to flow through: here is what I am looking to do and where I am hanging up......
Here is the clients Process flow……
- Customer calls to notify they are returns x products…..
- Create the RMA
- Receive the Goods
- In the RMA Entry hit the Ready Close….
Note this is where I am having my problem. After I hit the Ready close nothing comes in to the RMA Close to complete the process….so not sure what is wrong…documentation isn’t helpful…
- System then create a Return in SOP
