using Dynamics GP 2010
While entering a receipt for material, a computer froze. I need to know how to correct the following:
Rcpt# 123754 against PO0015643
Item #1 had a qty of (100) but the vendor only shipped (30) - they entered the (30) items (with serial numbers).
Went to Item #2 on the PO and received a qty of (2).
Went to Item #3 - received (210) of (300) serialized numbers.
This is when the computer froze.
So now, they go to re-receive against the PO because nothing was posted - (30) Item #1 is not available to receive against nor is (2) Item #2 or Item #3.
Upon further research, the POP Document Inquiry screen does NOT show any receivings against the PO.
However you can see that (30) Item #1 serial numbers are showing in the inquiry but they are not in the system - if you go to Serial Trace you can see where the Receipt is locked in the system.
HOW do I get this cleared up and still enter them against the PO correctly even though the PO no longer shows them being able to receive?
