A user created an RMA on the RMA Entry/Update screen and now no one can access that RMA. The prompt on the screen is "This document is edited by other user".
After everyone logged off, I went in and deleted any activity records that were in SY00800, SY00801, ACTIVITY, DEX_SESSION, and DEX_LOCK. The error message still appears.
Is there some other table in Field Service on GP 2010 R2 that is locking out the record?
Any assistance is appreciated. Thank you.
-Joe