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SmartList (not SmartList Builder) seems to launch, but is not visible

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Hello all,

I stumped. I cannot figure out what is happening, or why it's happening. But mostly, I want to fix it.

 

In the beginning, SmartList worked just fine. I created a favorite in the Accounts folder and had been using it the better part of the day. I got tired of navigating through the SmartList, so I added this favorite to the Shortcut bar. I clicked on the shortcut and SmartList did not display. Not that my shortcut didn’t work, it’s that SmartList had gone missing.

 

I tried launching it from the menu, and still it did not display. When I say 'it', I mean the entire SmartList navigation window. It seems it is launching somewhere because focus goes off of the home page when I try to launch it. Where might it be?

 

I can't imagine how adding it to the shortcut bar would create this situation; it's just what I did immediately before it started hiding.

I tried all of the usual 'fix it' options.

 

  • Alt tab through all open applications
  • Restart Dynamics
  • Restart the Machine
  • Run 'Repair' on the installation
  • Checked the .ini file for window positions off of the map
  • Looked in task manager
  • Used the Support Debugging Tool to Reset Window Positions
  • The option is marked in SDT to Prevent application windows from opening outside of the visible desktop
  • Unmarked the SDT option listed above
  • In the script log, certain ASI_Explorer scripts are called

 I had this problem once before and reinstalled the software. Of course, that fixed it. Has anyone had this issue? What was the resolution?

 

Kind regards,

 

Leslie


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