We are trying to install a service pack on the server for GP 10.00.1868 and keep getting the error: "installation local package not found". We have tried the following:
1. We are logged on as the administrator with full rights on the server.
2. We have searched for the original msi files from the original install and found them and placed this file in the same location.
3. Tried changing the path in the registry to point to the location of the install files.
4. Checked to see if they were using client updates - no
5. Checked to see if they were using a Client Install Package and cannot find one.
How can we get this installed?
Thanks,
Nancy