AR can't apply cash receipt

I have entered a cash receipt an posted the transaction.  When I navigate to the Apply window and try to apply the payment I receive the following message:

You can't choose this document because it is part of a recovered batch or is still in the process of posting.

The cash receipt is availabel in the deposit entry window as well as in the GL in the cash account and AR accounts.

I have run a check links and a reconcile and I still receive the same message.  If I try to void the transaction, thinking that I could reverse it out and reenter, I receive the same message as above.

the transaction is in the RM10100, RM10201 table, the CM20300 and the GL20000

Can anyone advise as to how to proceed to correct?

Thanks,

Paula