I'm trying to follow the syggestions at the bottom of this link to handle overpayments in cash receipts.
http://msgroups.net/microsoft.public.greatplains/depositing-overpayments-in-cash/77023
My problem is the overpaymnet line in the distribution window neither pre-populates with an account, nor can I set the type type to be WRITE. The writeoff account is set in Posting Account Setup.
The error given is: This Writeoffs distribution amount is incorrect and will not be posted. Do you want to save with errors?
What am I missing?
thx