I have a number of AR Customer accounts that are showing up on the HATB with balances that are different than the Customers' actual balances, whether I am looking them up through Customer Maintenance, Smartlist, or any other method. Many are Customers that have had no activity and been zero balanced for years. Others are current customers with a variance in the balance.
For example, one Customer has an invoice for $129.71, and two payments applied that total $129.70. This is showing up on the HATB as having a $0.01 balance due, but any place else I look in GP, the Customer is zero balanced.
I have not been able to see in any pattern in the documents that the HATB is listing as being open for the other Customers.
How do I correct this discrepancy?
David C.