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power user does not see chart of accounts in lookup

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Hello,

I have an issue where a new user has been created with power user privilege. I am logged into the correct company. I can access everything and even Financials,Cards,Accounts, and click on the lookup but nothing shows. The top left drop down option is checked for "All Accounts".

I've tried scrolling up and down thinking it would show, I've tried deleting the user and re-creating the user, unchecking power user and saving and rechecking power user and saving, I've run the grant.sql script in SQL.

I'm not sure what is happening. Has anyone run into this issue before?

TIA,

Jae


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