If I run a report 'Cross-Reference by Journal Entry' it runs fine the first time on a brand new option. I am not restricting it by anything and it pulls in all accounts showing nothing for the beginning account number and nothing for the ending account number. However, once I click save and save the option name, when I run the report again, the ending account number has y's in it with a few dots about the y. So what this is doing is making the ending account number "Y". This is an issue becuase they have account numbrs starting with "Z" so it is dropping the journal entries for those accounts.
As long as I DON'T save the report option and creaete a new one every time, I get the values I need. But once the report option is saved, it doesn't work. I have tested this in the customer's GP10 and GP2013 test environment since we are upgrading them and it does the same in both. I also looked at the GL70500 table and do see the yyyy in the columns for that report and others.
When I test this on my computer though, it doesn't do this so seems like this is an issue for my customer's data only, maybe something in the table. When I look at the Fabrikam company the YYYs are in that table too GL70500 yet the ending account number still stays blank when the option name is saved. So I am not seeing this in Fabrikam.
I have re-created the reports.dic many times, plus security is looking at the original report.
Any thoughts on how to correct this?