GP2013 printing two check copies

Hi,

My client just upgraded from GP10 to GP2013 and they cannot print two check copies. They have the same server, printers, workstations, and printer drivers but GP does not recognize the "Print 2 Copies" setting in printer properties. We have also tried:

1. setting up a new printer for this printer

2. downloading a new printer driver

3. printing directly to the printer (no spooling)

Any other ideas?

Thanks,

Linda