Hello all-
I'm having an issue I'm hoping someone can help me with.
I have a Customer that, when we age, the amounts in one of the columns doesn't add up correctly. In the column that we have titled "91 and Over", the Customer has a Sales Document Number XX1008354 with the amount of $31,445.38 on 10/5/12. There was a Payment made with the Document Number PYMNT0050196 in the amount of $31,426.34 made on 11/9/12. I know that it was short paid in the amount of $19.04. The Customer wsa aged yesterday (7/31).
When I look at the Statement, it shows for the payment PYMNT0050196 was applied to XX1008354 and the Balance after that apply is $19.04. That all is correct. Now, when I look at the aging bucket of 91 and over, the amount is $31,445.38, but should only have the $19.04.
I've already ran the Check Links, but nothing has changed. I have re-aged the Customer, but nothing changes.
I'm sure that some field needs to be changed in the RM tables, but I'm not sure what fires the aging buckets and I obviously don't want to change the wrong field in the wrong table and completely mess everything up.
Any help would be much appreciated.
Jeff