We performed a successful upgrade last weekend for a client from GP 10 to GP 2013 SP1.
Everything is working well except for an intermittent crash. This is happening to many different users in various windows and different process. We can't find a root cause. The error is very generic and doesn't offer much help in tracking down the issue. They usually have about 35 simultaneous users and this crash happens about 8 times an hour.
We are using Microsoft Remote App (Remote Desktop Services - similar to Citrix) to publish the Dynamics GP application.
Here is the error we see logged in the Event Viewer on the terminal server:
Faulting application name: Dynamics.exe, version: 12.0.232.0, time stamp: 0x515dcd6d
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b8f
Exception code: 0xc0000005
Fault offset: 0x0002e3be
Faulting process id: 0x57e4
Faulting application start time: 0x01ce938da42ffc50
Faulting application path: C:\Program Files (x86)\Microsoft Dynamics\GP2013\Dynamics.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: f25e82cc-ff81-11e2-ae04-02215e942593
I would appreciate any advice or recommendations we could use in troubleshooting and solving this issue.
Thanks!
Bryan
