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GP, 2 users, same printed invoice, different results

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Hello all,

 We have 2 users. 1 which has been with the company for quite some time and 1 new one.

When each user prints an invoice, the invoices look different.  All the information is there but on the newer users invoice the titles are missing along with the seperator dashes. We have checked all rights and they match. I am entering the text of what the invoices look like, minus private information.

Where in GP do I need to look to fix this issue?

Thanks in advance.

 

 The correct invoice looks as follows:

Our Company Info         Invoice #, Date, Page #

Billing Info                    Shipping Info

-------------------------------

Feild Titles - PO Number, Customer Number, Salesperson, Shipping, Terms. Ship Date, Master #

Field entries - PO####,CN####, KSanders, UPS, Net 30, 8/1/08, MN####

------------------------------

Feild Titles - Qty, Item Number, Description, Unit, Markdown, Price, Amount

Feild Entries - #, IN#, ABC product, EACH, $0.00, $100.00, $100.00

 

 

Subtotal

Deposit

Misc

Tax

Freight

Discount

--------------------------

Total

 

 

The incorrect invoice is as follows:

 

                                   Invoice #, Date

Billing Info                    Shipping Info

Field entries - PO####,CN####, KSanders, UPS, Net 30, 8/1/08, MN####

Feild Entries - #, IN#, ABC product, EACH, $0.00, $100.00, $100.00

 

 

Subtotal

Deposit

Misc

Tax

Freight

Discount

Total


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