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chequebook balance not showing up correct balance and the correct additions

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Hi


A customer sent us a report for chequebook balance which it is not showing up correct balance and the correct additions for bottom 3 lines, however when  they look at the screen before printing it shows the correct balance.

Has anyone else had this before and if so do you know how to resolve or what kind of questions to use to help understand the issue better please?

Thank you 


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