I have a customer running GP 2010 sp3.
They have an item that is taxable and includes all tax details but one.
The Customer they are using only has the one tax detail that is not included on the item's tax schedule.
They entered an SOP Order and converted that order to an invoice. The front of the invoice shows no taxes were caclucated (this is correct). When you select the expansion arrow to get to the Sales Tax Details inquiry, this window is showing a negative amount for the Total Sales and Total Taxable sales. The customer is stating their tax period reports are off by this number.
It does not appear the negative amounts hit the GL and only shows on the tax reports. I have also looked at the SOP10105 and TX30000, they show the same doc type and the same incorrect amounts.
This same customer has another SOP document that was done as just an invoice, without entering the order and converting to invoice, and that did not calc the negative amounts.
Is this a known issue? Can I just edit these two tables to show the correct amount or will a check links resolve the issue? What causes this negative amount to show up in the tax details and the tax period reports, but no where else?