using Dynamics GP 2010
I have been asked to resolve a problem in the accounting department and as I am ignorant of most procedures regarding posting customer accounts, I beg for patience while I try to explain the problem and request a solution.
HIST 8/3/12 - customer places an order - INV0113980 @ $288
HIST 8/6/12 - PMT 34921 charged to customer's credit card and applied toward INV0113980 for $288
HIST 8/29/12 - customer returns the material - RTN102663 entered for $288 against their account
OPEN 10/18/12 - PMT 35427 entered into the system @ ($288.00) as a credit against their credit card
HIST 2/28/13 Debit Memo entered as $288 to wipe out the($288.00) "but this didn't work"
OPEN 2/28/13 - Credit Memo entered for $288.00 to again attempt to wipe out the ($288.00)
QUESTION #1 - what is the CORRECT way to post CREDITS against a customer's account AND at the same time AGAINST their credit card?
QUESTION #2 - WHAT STEPS should be taken to clear up the open entries above?
Thank you for your response and I appreciate the learning experience. I looked in the Accolade Publications SOP manual and couldn't find a solution nor did Confessions have one for me either.
