Hello All,
We are using GP2010 and I know that you can use the "Move Calls to History" routine to mass move calls. Unfortunately, unless there is a way to modify it's criteria this isn't a viable option for us. When I process it for all calls from 12/31/2012 back, it pulls in a number of calls that are not closed and invoiced yet. The filter I am using is completion date, and until the call is closed and completion date entered, the default for that field is 00/00/0000, which counts as below 12/31/2012.
So my question is: Is there a way to mass move service calls to history based off completion date and a particular call status?
Note: I was hesitant to use a SQL statement to handle this, as I don't know what stored procs GP uses when moving a call to history, although if it's cut and dry the SQL statement should be fairly simple.