Our client is generating PDF remittances to send as attachments to their suppliers.
Our issue is a little different from the existing conversations I have seen on the web in that for one recent payment run of 18 suppliers, 11 attachments were sent, but for the remaining 7 suppliers the error "You must have the Microsoft Save as PDF or XPS Add-in for Microsoft Office installed to send documents." was received.
The 'Send Remittance Exception Report' notified the users of both success and failure.
The client has recently upgraded to Dynamics GP 2013 (version 12.00.1343 specifically) and all suppliers have a valid email address and are also set up to enable the Send Forms as Email option and to use the same email Message ID and send the attachment as a PDF.
The remittances are generated from the Word Template. The workstations are using 32-bit Office and have all the workstations pre-requisites installed such as the Word Add-In for GP 2013.
Has anyone else seen this sort of problem where different results are received only for a few suppliers in the same payment run?
