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Sales Commission is calculated whereby no rate is set on salesperson card

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I have a strange situation where in some cases (not always!!) when users enter returns a value of commission is calculated, all the salespersons has zero percent and it has been like this for years, but when user try to post returns some returns are not posted because they have commission amount and no account set for commission, the user simply goes to the return click commission and clicks delete and finally post

I tried tracing this issue but couldn’t find a logical reason!!


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