I think we've discovered a bug and was wondering if anyone else is experiencing this problem and knows of a fix for it before I report it to Microsoft:
GP shuts down after clicking the OK button in the Manufacturing Series Sales Item Detail Screen when lines are copied from another sales order and Qty is moved to back order.
Steps taken that cause GP to shut down:
Enter header information (customer id, PO number, default Site ID, etc.) on new sales order in Sales Transaction Entry screen.
Select Copy from the pulldown Actions menu
Enter Sales Order Number under Source Document next to Document Number to copy lines from
Change Price Option to "Use Source Document Pricing"
Change Site Option to "Use Source Sales Order Sites"
Keep Mark All Line Items for Copy, Drop-Ship Lines Remain Drop-Ship Lines, Use Salesperson from Target Document, Copy Line Comments, Copy Markdowns checked.Check Cop Ship-to Address, Ship Method and Tax ID from Source Line if customer is the same.
Click Copy button. Lines show in sales order with the Quantity Alert Button to indicate that a process was started but not finished.
Highlight a line and click on the Quantity Alert Button in the Line Items header (to the right of the expansion arrow for Qty ordered) to move Quantity in Quantity to Invoice field to Qty to Back Order field. We've also moved quantity manually to Qty to Back Order (changing Qty to Invoice to 0 and updating Qty to Back Order to match the Qty Ordered).
Sales Quantity Shortage Options window appears. Select Back Order All under Quantity Shortage Options and click OK.
Tab through Extended Price field and Manufacturing Series Sales Item Detail window pops up.
Click OK. GP shuts down.
This does not happen if we click the "X" on the top right of the Manufacturing Series Sales Item Detail window instead of the OK button, and it does not happen if we save the new sales order after copying lines and then pull it back up and then proceed to move the quantities to back order. It only happens if immediately after copying lines, we move quantity to back order and click the OK button in the Manufacturing Series Sales Item Detail window. I am a poweruser, and I run into this even when using my own security privileges, so it does not apepar to be a security issue. I think it is a bug, but again, I would like to make sure other users are experiencing the same thing before I go through steps to report it. We are currenty using GP 2010 R2 SP3.
Any feedback would be appreciated. Thanks.